Service with a smile

Service with a smile

Want to win new customers? Ok great. But whatever you do, don’t ignore the ones you already have. Studies show that the longer your customers stay, the more they’ll spend with you*. Happy customers = loyal customers = boosted bottom line. *Depending on the type of...
Feel the love

Feel the love

How raving fans can rock your business You may have heard the term ‘raving fans’. It’s a passionate subset, usually about 10-15% of your customer base, who are so in love with your business that they shout it out from the rooftops. They keep coming back, not because...
Cleaning out the dirty money

Cleaning out the dirty money

New legislation puts laundering in the spotlight While New Zealand is hardly the money laundering capital of the world, we still see our share of shady activity. Every year, around $1.35 billion of fraud- and drug-related money is laundered through legitimate New...

Minimum wage increase: 1 April 2018

The minimum wage in New Zealand has increased from $15.75 to $16.50 per hour. Minister for Workplace Relations and Safety, Iain Lees-Galloway, says the $0.75 rise will benefit around 164,000 workers and their families, and will increase total wages by $129 million per...